Healthcare team · 11 clinicians
A private clinic cut clinician burnout scores by 41% in one quarter
Integrative health clinic — Northern Europe
An eleven-person clinical team running 32 patient hours a week, with two clinicians on notice. Eight weeks of group regulation work and an in-workflow anchor cut burnout by 41% and turnover to zero.
Context
After two years of post-pandemic overflow, the clinicians were running 32 patient hours a week and showing classic compassion-fatigue markers. Two had given notice. Leadership wanted to fix the rota; we argued the rota wasn't the problem.
The pattern
Clinicians were absorbing patient dysregulation all day with no protocol to discharge it. They were leaving work carrying the day in their bodies — and bringing it back the next morning.
What we did
- •Group Regulation L1 cohort (8 weeks) for the full clinical team
- •Between-patient anchor (90 seconds) embedded into the EMR workflow
- •Monthly group debrief replacing one of the existing supervision slots
- •Leadership coaching for the two senior clinicians to model the protocol
Outcomes
Maslach Burnout Inventory (avg)
−41%
Sick days (Q-over-Q)
−63%
Voluntary turnover
2 → 0
Patient NPS
+18 points
"We thought we needed more staff. We needed a nervous-system protocol. The rota didn't change — the way our team metabolised the work did."
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